This website is operated by FACON. FACON reserves the right to amend the Terms and Conditions at any time and without notice to you. Any order placed by the customer is an agreement to purchase a particular item or items on these Terms and Conditions. Our FAQ'S + Shipping and Returns and Custom Care sections also be read, understood, agreed upon and accepted before making an order of a FACON product, as these are incorporated into our Terms and Conditions. FACON reserves the right to accept or reject your order for any reason, including and without limitation, the unavailability of any product, an error in the price or the product description posted on this website, or an error in your order. Until FACON receives payment in full for a product of any description, FACON remains the lawful owner of the product. Your contract of agreement of our Terms and Conditions with FACON comes into effect once you have made payment.
General use of the FACON website
By accessing the FACON website the user agrees to not copy or use any of the content for personal or commercial purposes. All text, information, photographic images, logos and website and product designs remain the property of FACON. Please contact us at firstname.lastname@example.org if you wish to use any content from the FACON website.
Damages and refunds policy
We strictly do not give refunds or credit if you have simply changed your mind. Credit towards another FACON product can be issued if your product is faulty or damaged upon delivery. We also do not give refunds or credit if the advertised size is not correct for your space, so please carefully make your measurements before purchasing. Allow a 5% leewayin the measurements stated by FACON.
If applying for a credit or replacement due to a faulty or damaged product, FACON must be contacted within 5 business days of the customer receiving delivery of the item. Please contact us at email@example.com with details of your purchase and the reason for seeking a credit or exchange. If approved, we require the product to be returned to us in the original packaging in an unused condition. The initial shipping cost will not be credited and the cost of the return shipping will be at the customer’s expense. Only the original purchase price in Dollars will be refunded as credit for FACON products. FACON will send you a notice of credit once we have received the return delivery of the product, and we are satisfied that it has not been damaged after you initially received it. If the product has been damaged during the return to FACON, this is the full responsibility of the customer and no credit will be given. In this case, the product can be returned to the customer. If the product simply is not delivered to FACON and lost in transit, this is also the full responsibility of the customer. Choosing insurance for your shipment that is to be returned to FACON is highly recommended, so you are covered in the event of damage to or loss of the product occurring. All international purchases of any FACON product and sale items are strictly a final sale; refunds, credits or exchanges will not be considered.
Due to the handmadenature of our products, FACON does not offer a period of warranty on our products. We however would like to be contacted in the case that a customer has a fault with a FACON product. As we are serious about customer satisfaction, we will consider resolutions on a case-by-case basis.
Due to the handmadenature of our products, they will all have some form of imperfections. These can be inconsistencies in colour, terminations, weaving or any physical aspect of FACON products. In our opinion, we feel these imperfections add a charm to the piece, which can only be obtained through a hand-made process. Each piece has its own characteristic which has been given to it by its artist. As many of the dyes used in the colouring process are natural, inconsistencies will occur from time to time.
FACON will not sell your personal information or contact details onto any other parties. We however may email you our newsletter from time to time with special offers and/or new products of ours that become available. If you wish for this not to happen, please inform us and we will delete all of your details from our mailing list.