FAQs + Shipping and returns

Payment for FACON goods can be made using Paypal, when checking out of your FACON shop shopping cart.

On FACON, every purchase is made with maximum security. To safeguard your credit card purchases, you will always be asked to enter your CVV code for every order. As an additional safety measure, you may be asked by your credit card provider to authorise payment by entering a one-time password, an SMS code, or another authentication method.

We only wholesale to very small handful of select stores worldwide. For all wholesale enquiries, information and terms & conditions, please contact us at info@facon.com.ar

Online purchases of FACON goods shipping rates will be calculated at time of checkout. All FACON goods sent out require a signature on delivery. All international online purchases will attract a shipping charge, which will be calculated at time of checkout, this is a real-time rate calculated based on location and weight. Customs and other import duties and fees may be applied to international orders when the shipment reaches its destination. Such fees and charges are the responsibility of the recipient and vary from country to country. Please check with your local customs office to receive an estimate of possible charges applicable to your order prior to purchasing. Contact us directly at info@facon.com.ar if your destination is not available at checkout.

International customers should receive their delivery within 12 to 15 business days unless specified otherwise, however this may vary slightly due to unforeseen delays with shipping and customs that are outside of the control of FACON. Please remember that if incurred, import duties are the full responsibility of the customer receiving the purchased product/s. For all pre-orders or custom woven pieces, delivery will be case-by-case and as per the timeframe stated on each piece or discussed with the team. For any further questions regarding this please contact: info@facon.com.ar

We want to ensure you love your FACON pieces and therefore offer returns if the below requirements are met: Please email us at info@facon.com.ar with your intention to lodge a return within 5 business days of receiving your item. Items must be returned to us within 14 business days of days of the date you received your delivery. Items must be returned to us in the original packaging in an unused condition. Garments will be inspected prior to approving any refunds or exchanges. We reserve the right to refuse a return if it does not reach our standards. Any losses or damages occurred during return shipping are deemed your responsibility, we therefore recommend using a trackable service with signature on delivery.

Due to the handmade nature of FACON products, we do not offer a period of warranty on these items. We would however, like to be contacted in the case that a customer has a fault with a FACON product. As we are serious about customer satisfaction, we will consider resolutions on a case-by-case basis.

FACON will not sell your personal information or contact details to any other party. We may email you our newsletter from time to time with special offers and/or new products. If you do not wish to receive our newsletter, please inform us and we will remove your details from our mailing list.